Spyphones: Frequently Asked Questions and Official Answers
There are lots of spyphones on the market, how is yours different?
TSH Technology have been deeply involved in the manufacture and design of cutting edge software technology for mobile phones and now offer the world’s first 100% software based solution for the latest Nokia handsets. Our software is proven a worldwide success and guarantees super stable reliability and performance. TSH Technology's software is the new development in forward thinking solutions for the mobile era, there's absolutely no tampering of the phone whatsoever.
Why your prices are so high?
Our prices are very competetive comparing to other players on the market. Please have a look below:
Prices:
Nokia 6100 - $2,900
Source: http://www.spyworld.com/equipment/listings/l0041.html
Nokia - $2,895
Source: http://www.spylife.com/spyphone.html
Siemens CF75 - $4,998
Source: http://www.2p-spyphone.com/cf75.asp?category_id=2
Moreover, we are the only company in the world to release OS9 spyphone software that actually works without crashing the phone.. with this amount of features and the quality - we are simply the best in the world.
What is the current list of handsets the software supports?
Our spy software supports Nokia Models: 3250, 5320 XpressMusic, 5500, 5630 XpressMusic, 5700 XpressMusic, E50, E51, E52, E55, E60, E61, E61i, E62, E63, E65, E66, E70, E75, N73, N76, N77, N78, N79, N80, N81, N81 8GB, N82, N85, N86 8MP, N91, N95, N95 8GB, N96, 6110 Navigator, 6120 Classic, 6121 Classic, 6124, 6210 Navigator, 6220 Classic, 6710 Navigator, 6720 classic. All other phone brands (Samsung, Motorola etc) are NOT compatible with the spy software. Our Windows Mobile ALL-in-ONE spy software supports ALL smartphones based on Windows Mobile 6 or higher.
What payment methods do you accept?
We accept Western Union (secure and fast), bank wire transfer (for bulk orders), Paypal and all major credit cards. Please contact us if you require more information regarding payment options.
What is an IMEI number?
This is the 15 digit identification number specific to your handset. Every mobile phone has a different unique IMEI number. By pressing *#06# on the phone's keypad, it will display the IMEI number or alternatively take a look behind the battery compartment where the IMEI number is printed.
What is a Pre-defined number and is it possible to change the number?
The pre-defined number must be a mobile number where all the information from the target phone is forwarded to. Our software allows you to change the predefined number remotely at any time without any indication to the target phone.
What is a Target Phone?
The target phone is the mobile phone you wish to spy on (where you will install our software). In order to generate a software package for your target phone, you will need to register your target phone's phone model and IMEI number during the purchase process here. After you received your software package from us via email, you may download it from the computer into the target phone via usb cable or bluetooth. A more detailed instruction on installing the software is described in the User Manual (provided with the software).
Do I need to have physical access to my target phone in order to install the spy software?
You need to have physical access to the target phone for a few minutes in order to install our spy software. The software installation process is very straightforward, uncomplicated and takes a few seconds. Once the spy software has been initially installed you never need touch the target phone again.
When the spy mode is in operation, what are the coverage area/range restrictions?
The coverage area will be the same as any other standard GSM mobile phone, it depends on the coverage provided by the network provider. As for the range while using the spy mode - you can call it from anywhere in the world.
When in spy mode, how sensitive is the microphone and how far from the phone can I hear?
The microphone is that used to make a normal conversation located in the mouth piece of the phone. Though the microphone is very sensitive there is no way to know how far can you hear, the general rule is that you can hear the same as if someone 'forgot' to press the END button on the keypad.
Can I call from the spy phone (target phone) to any other cell phone and listen to anyone's conversation?
No, if this is your understanding we suggest that you read our spy software description again. This is technically impossible.
Can the target phone be used for everyday use as a normal mobile phone?
Yes absolutely! Our software operates in its own environment and does not conflict in any way with the normal workings of the phone. You can make and receive calls and texts as normal, it will ring normally and perform according to the original manufacturer specifications. There is no way to tell by holding or using the spyphone that it is packed with 'Extra' superb features.
What happens if somebody else calls the target phone whilst I am listening in?
The intelligent Call Breakthrough feature will automatically disconnect the spy call whenever the target phone makes or receives a normal call. There will be absolutely NO logging of the pre-defined number.
How long can I monitor the target phone?
This is only limited by the phone's battery life or credit on your phone. Whilst monitoring it is considered 'Talk Time' so please be aware the call is effectively connected. We recommend using the ‘’Mute’’ option on the pre-defined phone. It is also advisable to deactivate “Call Summary” on the phone menu->tools->settings->call->summary after call OFF.
Can I install the software on other phones?
No. We generate the software file based on the unique IMEI (serial) number of your target cell phone, therefore, the software will not work on other mobile phones. If you wish to install our spy software on another target phone, you will need to buy an additional software license.
I'm concerned about my partner, they are so secretive with their mobile phone.. is there something going on?
This is one of the many uses our software can find out for you. Why not give them one of our spyphones with any of our special features installed as a gift for their birthday or a special occasion. Whatever they are keeping from you.. you will know about.
Can I turn on and off the features without touching the target phone?
Yes. Once the software has been initially installed on the handset the remote control tool allows you to change/ activate/ de-activate and uninstall the software from the target phone at any time without indication to the target phone.
[Nokia spy software only] Who pays for the forwarded texts?
The target phone SIM card will be charged by the network provider for any forwarded texts sent to the pre-defined number. If the network offers free text bundles then no charge will apply.
[Nokia spy software only] Does the target phone need a working Internet (GPRS) connection?
Unlike our competitors, our spy phone software do not require any active Internet (GPRS) connection. You will not be paying high bills for the constant Internet usage. Moreover, your sensitive data will not be stored on 3rd party servers. By using our software, you can be sure that you are the only one who controls the target phone.
How do I transfer the software file to the target phone?
You can transfer the file by either Infa-red or by using the cable supplied with the handset. We recommend using Bluetooth as this is the quickest and easiest method which takes seconds. For support with installation simply call us anytime and we will guide you through it.
What if the target phone is switched off when I send a command?
When the phone is switched back on, your command will then get through and perform your request without giving any indication to the target phone.
Does the software work on all networks?
Yes. Our software is compatible with all GSM networks and support all languages which means even if the SIM card is changed the features will operate the same.
Can your software work on prepaid cell phone?
Our spy software works with prepaid and contract SIMs.
I suspect that someone has installed a Spyphone software program on my GSM, how can I to be sure?
It's actually impossible to find out, or to be sure that someone has installed such software on your phone. Our software was also developed to be as covert as possible, in fact its impossible to detect by even the most techy engineers in electronic telecommunications.
What kind of information do you need from me?
Once your payment has cleared we will work on configuring the correct software based on the information you provide to us (target phone's IMEI and model). We can usually get you the file back within 2-3 hours!. Please double check all the information you send us as we cannot offer to re-configure the software again.
[Nokia spy software only] When I try to install the file my handset say’s there is a security error or it will not accept unsigned files?
Please go to MENU->TOOLS->APP MGR->APP DOWNLOADS->OPTIONS->SETTINGS and ensure SOFTWARE INSTALLATION is ON, and ONLINE CERTIF. CHECK is OFF.
How do I find out my Firmware Version?
Press *#0000# on your phone's keypad to find out your firmware version.
TERMS AND CONDITIONS
1. All orders are subject to acceptance by us. We will notify you of our acceptance of your order by e-mail shortly after we receive your request.
2. All goods are subject to availability. In the event that we are unable to supply your goods quickly we will inform you as soon as possible and advise you of the expected delivery date or issue a refund.
3. Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.
4. Some PayPal payments are subject to a hold period.
5. Paypal payments are subject to our acceptance. We reserve the right to decline PayPal payments and require payment to be made by an alternate method. Please write in advance if you have any questions.
6. As a result of continued software development the specification of products may slightly vary from those shown.
7. It is company policy that our customer databases remain confidential and private. We have not, will not, and won't ever sell names, e-mails etc to 3rd parties. TSH does not collect any information from your phone other than the information required for the product's successful operation. Your private information is safe with us.
8. We do not offer our software on CD. All software purchased will be delivered via e-mail.
9. Software is not refundable (as there is no way of knowing if one continues using the software after a refund has been issued). On the other hand, we guarantee that the software will work on all compatible Nokia phones as decsribed on the website.
10. We offer free support to our customers for the products through e-mail, we respond to most questions within a few hours or less, 7 days a week.
11. These terms and conditions may be amended from time to time. The latest version of these terms and conditions may be accessed via the website.
IMPORTANT: DISCLAIMER AND LEGALITY STATUS
You are responsible for deciding on the suitability of the goods offered for any particular purpose and for the consequences arising from your purchase. By purchasing or placing an order for any product through the TSH Technology website or any of our publications or any material connected directly with TSH Technology you are acknowledging that you fully understand and have consulted the legality status through a respected governing body. You are purchasing on the understanding that you have made all appropriate means to comply yourself and fully understand the applicable laws relating to such equipment used in this country or your own country and the consequences which may be implied by their misuse. TSH will never be liable for any loss of profit or psychical damage, legal problems. By downloading and installing the spy software you signify that you have read and accepted the disclaimer.
Phone: 567.244.4905
TSH Software Group
800 Bellevue Way, Suite 400
Bellevue, WA 98004, USA